Terms of use
These terms keep an ingredient inquiry clear before it becomes an order.
These terms apply to the Flora Food Group catalogue and its inquiry route. Read them before using the cooking and baking ingredients inquiry, especially if you are requesting professional foodservice ingredients for a working kitchen.
The catalogue is a conversation, not a checkout
Flora Food Group presents cooking products, baking ingredients, spreads, oils, butter and plant-based ingredients, sauces, and professional foodservice positions. The ledger below says what that presentation means, what it does not mean, and where to ask when the specification is not settled.
Read this first. No product is sold or paid for on this site. A request sent through the catalogue is an inquiry. It is not an order, a reservation, a delivery promise, or a binding quote.
Effective date
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Effective date | These terms take effect on September 29, 2026. They are the terms in force when you use this site or send an inquiry after that date. | A clear date tells a buyer which version governs a catalogue visit and gives Flora Food Group a definite reference when a question concerns an older page. |
Who we are
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Who we are | These terms are with Florafoodgroup, trading at florafoodgroup.us.com. The postal address is 433 HACKENSACK AVENUE, SUITE 401, HACKENSACK, NJ 07601, United States. | The operator behind the food and ingredient catalogue needs to be identifiable before a visitor shares a kitchen brief or contacts the business. |
Service scope
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Service scope | The site is a catalogue and business contact route for cooking, baking, daily kitchen, sauce, and professional foodservice ingredients. It helps a buyer describe a use, format, quantity, and context. It does not operate as a restaurant, recipe publisher, online grocery checkout, payment service, or consultancy. | The catalogue gives a practical starting point for a product conversation. It does not replace a product specification, a foodservice brief, or a later agreement about an order. |
Inquiry only
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Inquiry only | Nothing is sold or paid for on this site. Sending a form, email, or chat message does not accept an offer and does not create an order. Any figure discussed or shown as an estimate is not a binding quote. An inquiry becomes an order only after the parties separately agree the product, specification, quantity, destination, terms, and other order details. | Pack format, case quantity, intended use, and destination can change the practical answer. Treating an initial request as a confirmed order would give the form more force than it has. |
Fees and price basis
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Fees and price basis | Currency for a pricing conversation is USD. Flora Food Group does not publish a binding price on this catalogue. A discussion depends on the product family and the details supplied, including pack format, case quantity, oil type, container format, application, requested quantity, and delivery context. A foodservice request needs the commercial kitchen use and requested format before a number can be discussed. | “Price basis” is not a hidden retail price. It is the information used to shape an inquiry response. A buyer can send those details through the inquiry form rather than guess at a figure. |
Acceptable use
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Acceptable use | You may read the catalogue, contact Flora Food Group about a genuine kitchen need, and use the public links for their stated purpose. Do not probe, scan, overload, scrape, copy the catalogue at scale, submit deceptive requests, impersonate another person, send unlawful material, interfere with another visitor's access, or try to reach private operator systems. | The site is built for a human product inquiry. Automated extraction, malicious traffic, and false submissions can damage the contact route that buyers use to discuss cooking and baking ingredients. |
Intellectual property
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Intellectual property | The Flora Food Group name and marks, site text, layout, photographs, and other original site material belong to Florafoodgroup or the rights holder that supplied them. You may view the pages for their intended purpose. You may not reproduce, adapt, republish, sell, or distribute that material without permission, except where the law gives you a separate right. | The catalogue's words and images explain the range and its uses. Keeping ownership clear prevents a public ingredient presentation from being treated as a free product-sheet library. |
Disclaimers and warranty
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Disclaimers | The catalogue and its public information are provided as presented, without a product warranty or guarantee supplied by Flora Food Group in these terms. No page promises that an item is always in stock, available in every pack, suitable for every dietary need, or fit for a particular recipe or operation. The buyer must confirm the specification and intended use before relying on a product. | The supplied facts do not provide a warranty, guarantee, certification, nutrition claim, allergen status, or universal suitability statement. The careful route is to ask for the specification rather than infer one from a photograph or family name. |
Liability
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Liability | To the extent the law allows, Florafoodgroup is not liable for indirect, incidental, special, consequential, or lost-profit loss arising from use of the catalogue, reliance on an unconfirmed inquiry, an unavailable page, or an interruption of the public contact route. Nothing here excludes liability that cannot lawfully be excluded or limited. | A public catalogue is not an order contract, a storage service, or a substitute for checking a product specification. This boundary separates an informational visit from losses that the site was never set up to underwrite. |
Termination and access
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Termination and access | Florafoodgroup may refuse, restrict, suspend, or withdraw access to the site or its inquiry channels when a use is abusive, deceptive, unlawful, technically harmful, or inconsistent with these terms. The site or a page may also be changed, paused, or removed without turning a pending inquiry into an order. | Access controls protect the catalogue and the people using it. A request that has not been accepted remains an inquiry even if a page later changes. |
Governing law
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Governing law | These terms run under the law of NJ, United States. Disputes connected with these terms or this site are heard in the courts of HACKENSACK, subject to any mandatory rule that says otherwise. | A stated governing law and forum gives a legal question a defined route instead of leaving the applicable rules unclear. |
Changes to the terms
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Changes to the terms | Florafoodgroup may revise these terms when the site, inquiry route, legal requirements, or business practice changes. The revised page carries a new effective or last-updated date. Continued use after that date means the revised terms apply to later visits and later inquiries. | The catalogue may gain or lose a page, field, or route. Dating a revision lets a visitor compare the terms that were visible at the time of a new request. |
Contact about these terms
| Clause | Plain meaning | Why it applies |
|---|---|---|
| Contact about these terms | Questions about these terms can be sent to [email protected] or raised by phone at (201) 637-9305. Written contact can be sent to 433 HACKENSACK AVENUE, SUITE 401, HACKENSACK, NJ 07601, United States. | A real route is more useful than a generic legal label. Use the same contact details for a question about the catalogue, an inquiry, or these terms. |
Specification before assumption
No product warranty is added by a catalogue page
Flora Food Group has not supplied a product warranty or guarantee for this site. The catalogue therefore does not create one by implication. Product family names, photographs, and use descriptions are starting points for a conversation, not a promise about composition, availability, pack size, dietary suitability, shelf life, or performance.
Ask for the specification that matters to your kitchen. For baking ingredients, state the application and requested quantity. For a commercial kitchen cooking product, include the format and intended use. A response can then be discussed on the information actually provided.
What we will not do: Flora Food Group will not turn an inquiry into a confirmed order or show a made-up price where pack, quantity, destination, and use have not been specified.
Access
The terms and inquiry route should remain usable
Flora Food Group presents this site with keyboard-operable navigation, visible focus treatment, readable labels, responsive text, and a skip link. The page does not make motion necessary for reading. A visitor can reach the catalogue, the contact route, the privacy information, and this ledger without a pointer-only gesture.
If a page, control, photograph description, form field, or document causes a barrier, please contact [email protected] or call (201) 637-9305. Describe the page and the part that needs another route. Accessibility questions belong in the conversation, not in a silent failure.
Your data route
A data request has a direct address
Send a data request to [email protected]. State what you are asking for and include enough detail for Florafoodgroup to find the relevant inquiry or chat record. A data request is answered within 7 days.
US state privacy law applies, including California CCPA/CPRA and the other state laws in force. GDPR sections are written for visitors who reach the site from Europe. A visitor may complain to their state Attorney General, and to the California Privacy Protection Agency in California. The privacy page explains the records, retention periods, advertising identifiers, consent signals, rights, and processors in fuller detail.
The site takes paid traffic from Google Ads and Microsoft Advertising, and Meta Ads may send traffic where a campaign runs. The relevant click identifiers are gclid, msclkid, and fbclid. Consent Mode v2 holds ad_storage, ad_user_data, ad_personalization, and analytics_storage denied until storage is allowed, and sets them back to denied when the visitor declines or withdraws. Global Privacy Control, through the Sec-GPC header, is honoured as an opt-out without asking again. For Microsoft's own handling, read the Microsoft privacy statement.
Send the kitchen use, format, and quantity
The ingredient catalogue shows the families and their price bases. If you already know the request, use make an inquiry. It is the same straightforward route for cooking and baking ingredients, sauces, and foodservice requests.